Tips

If you have this problem with your Touareg, you might wish to do the following:

  • Call VWoA Customer Care at (877) 389-4928 and open a case
  • Submit a safety complaint to the NHTSA (National Highway Transportation Safety Administration). It only takes a few minutes and helps others know that they are not the only one experiencing this issue. It also increases the likelihood that this issue will be addressed by VWoA. You can create your complaint here: NHTSA Safety Complaint Online
  • Spread the word. Draft a description of your experience with this issue and submit it to this site or post it on other Touareg forums. Prospective buyers should be aware of this potential issue before buying.
  • Don’t accept any claims that this is “normal for an SUV” or “trucks have a different feel” or that your shaky car is “operating as designed”. Oscillations and harmonic problems (resonance/consonance) are not normal in automotive steering and suspension systems and can be dangerous. They quickly wear down tires, shocks, bushings, steering racks and all other assemblies between the tires and the steering wheel. They can also, more importantly, lead to fatigue and even loss of control. Road feel and feedback is desirable. Repetitive motion in the steering wheel while driving on smooth roads is not.
  • Know the law. Most states have lemon laws protecting consumers from problems such as these. Learn the laws in your state here: Lemon Laws by State
  • Start keeping a journal of all your drives where the problem occurs noting the conditions and symptoms. Include notes on all your phone calls and conversations with your dealer service department and VWoA.
  • Read your service invoices carefully, making sure problems and attempted remedies are listed clearly. Do not take your car back without getting a closed invoice for the service. You may need these records later.
  • Always be polite and professional when discussing this issue with your dealership and VWoA. While the treatment you receive might be completely infuriating, your responding with rudeness or profanity will definitely not help you get resolution.
  • Remember that this is a VWoA issue, and in most cases the dealership is doing all they can to rectify the problem with little support from corporate. This puts them in a tough situation. Treat them well. You’ll need them to advocate for you to get this resolved. If you don’t feel your dealership is on your side, go find a better one.
  • If your car has been in the shop for an extended period, ask VWoA to make a car payment for you. You should not pay for a vehicle that you can’t use. If you accept anything from them such as free service, extended warranty or free accessories they are considered a gift under the law and do not forfeit your rights should need to file suit. If you do accept a gift, do NOT sign anything that would serve to release VWoA from responsibility, indicate that you accepted these in lieu of resolution or as final compensation for the unresolved issue.
  • If all else fails, initiate a lemon law case. There are many firms specializing in this area. Most are no-risk to the complainant with no fees levied. If you win your case, VWoA pays their fees. If you lose, you do not pay. These cases are mostly open and shut, depending on the laws of the state. This allows firms to work on speculation, knowing they’ll be paid for winning judgments only.
  • Remedies available to you under most state lemon laws include full refund for purchase price, full replacement of vehicle with same model, specs and options, or an agreed partial refund (significant) with you keeping the vehicle.