I received a call form a VWoA representative in the customer resolution and retention department to make arrangements for location and delivery of a replacement vehicle. I was pleased to hear from them so quickly after being told it might take a week or two. I was asked to provide the acceptable interior and exterior colors that would be suitable. I gave three choices as I am truly interested only in getting the replacement quickly and getting back to driving places with my family in our new car.
I asked if I would receive a 2013 or 2014 model year. I was told they’d search for a 2013 first, and then a 2014 if not available. This seems reasonable to me. I did read that there may have been steering system improvements for 2014. The rep could not confirm if this was the case, but said she’d find out and get back to me.
I told the rep that my confidence in this vehicle and in VW is extremely low at this point and asked what type of evaluation I’d be able to perform before accepting the replacement. Ideally, I’d like to drive it for a few days to a week to ensure it does not exhibit the same problem. I was told that I would have a chance to test drive it before acceptance but am unsure if that means anything more than a cursory drive. For now I’ll trust the process and worry about it once the replacement has been delivered to the dealership.
Meanwhile, we continue to take summer family trips in our loaner car, to which we have already added considerable mileage.